You can email us atinfo@zyphorium.com— our customer service team will be happy to help you with whatever you need!

Yes! We ship to customers all around the world.

We ship all orders directly from our warehouse in Hong Kong.

As we aim to process orders as fast as possible, you must request any changes or cancellations within12 hoursof placing your order.
All requests made after this time will be denied.
However, you can still return your order for afull refundafter it is received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse.
Please allow extra time for your order to be processed during holidays or sale seasons.
We process orders betweenMonday and Friday.
Orders will be processed within1–3 business daysfrom the order date and shipped the next day after processing.
Please note that we don’t ship on weekends.

Due to high demand, orders may take between 2–4 weeks to arrive depending on your location.

If you don’t receive your order within30 daysafter shipping, you are eligible for afull refund.

The prices displayed on our site aretax-free in Euros (€), which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us.
We are not responsible for delays caused by customs in your country.
For further details on charges, please contact your local customs office.

Please contact us at info@zyphorium.com for return instructions.